Privacy policy

Privacy Policy

Last updated: June 4, 2025

This Privacy Policy describes how ActivePlus (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from activeplus.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.

  • Loyalty points/product reviews/referrals/gift cards saved

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services.
We use your personal information to provide you with the Services in order to process payments, fulfill orders, send notifications relating to your account, process returns, manage accounts, arrange shipping, and related functions.

Marketing and Advertising.
We may use your personal information to send marketing communications, promotions, and targeted advertisements on our website or third-party websites.

Security and Fraud Prevention.
We use your personal information to detect and prevent harmful or illegal activity. You are responsible for keeping your login credentials secure.

Communicating with You and Service Improvement.
We use your information to provide customer support, respond to inquiries, and improve the Services we offer.

Cookies

We use Cookies to operate and enhance our Site and Services, analyze user behavior, and improve functionality.

You may disable Cookies in your browser settings, but doing so may affect functionality or certain features.

How We Disclose Personal Information

We may disclose your personal information to:

Information Shared Recipients
Contact details, order & account info Service providers, fulfillment & IT partners
Shopping & commercial information Business and marketing partners
Usage & device data Analytics & advertising partners
Geolocation (via IP/digital signals) Service providers & infrastructure partners

We do not sell or share sensitive information without consent.

Third Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for their content, privacy policies, or data security. You should review third-party policies before sharing information.

Children's Data

The Services are not intended for children. We do not knowingly collect personal data from users under 16. Parents or guardians may request deletion of collected data.

Security and Retention of Your Information

No method of storage or transmission is 100% secure. We retain data only as long as necessary for legal, operational, or transactional purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access/Know what data we hold

  • Request data deletion

  • Request corrections to inaccurate data

  • Receive a portable copy/export of your data

  • Opt-out of data sale/sharing or targeted advertising

  • Restrict processing

  • Withdraw consent

  • Appeal decision outcomes

You may exercise these rights via the contact email below.

We do not discriminate against users for exercising privacy rights.

Complaints

If you believe we have mishandled your data, you may contact us using the details below or escalate to your local data authority.

International Users

We may store and process information outside your country. Data transferred from Europe may rely on approved mechanisms like Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📩 info@activeplus.co